Company Details
eFax is owned by J2 Global Communications who also own Fax.com, Send2Fax, DataOnCall, jConnect, RapidFax and SmartFax surrounded by others. Efax is currently the largest victualer in the internet faxing world with over 11 million clients. Their stock is available in 42 countries around the globe with toll-free and local numbers in over 3,000 locales and they handle Billions of faxes every year.
Best Desktop Computer
eFax provides an excellent set of features via their web portal and excellent application integration via the desktop application called eFax Messenger.
Their accepted holder 'eFax Plus' lets you to receive 130 faxes and send 30 faxes every month. You are allowed upto 5 email addresses associated with every fax number for sending and receiving and an unlimited number of fax numbers (for example, one in each country / city you do business in) can be associated to an individual account. There are also free, pro and corporate packages available.
Unfortunately, overage is not cheap and buyer sustain is not at all good in some areas. Some population also article occasional slow send times.
Overall eFax is a great stock backed by a business that has been in the internet faxing commerce for many years.
Features
Both the desktop software and the web portal are easy to navigate and use. The client software sets up a 'fax printer' which allows sending of faxes from any program that has a print function. There is also an option to 'Scan and Fax' if there is a scanner attached to your computer.
Faxes are sent in monochrome and there are two grades: accepted and fine. Fax receipts can be sent to any of the email addresses registered with the account. A cover page can be included and this can be changed and customized in the preferences. Upto 5 documents can also be attached to each fax. Inbound faxes can be viewed online, via the eFax Messenger software or via email. Faxes with the.Efx prolongation can only be read via eFax Messenger. Most faxes arrive in whether Pdf or Tiff format. The potential is very good. Inbound faxes can also be password protected.
Fax reports can be tracked online and faxes can be resent from the sent faxes log.
Multiple fax numbers and email addresses can be associated with each list which makes supervision of multiple numbers very straightforward.
Pricing
Plans: eFax Pro, eFax Plus, eFax Free
Cost per Month:
eFax Pro: .95/month
eFax Plus: .95/mth
eFax Free: free
Faxes Stored For:
eFax Pro: 2 years
eFax Plus: 1 year
eFax Free: 30 days
Pages Included in Plan:
eFax Pro: 200/month
eFax Plus: 130 / mth (30 outbound)
eFax Free: 20 / mth (none outbound)
Cost to Send Faxes:
eFax Pro and Plus: .10 / page
eFax Free: cannot send
Fax File Formats:
eFax Pro and Plus: Pdf, Tiff, Efx
eFax Free: Efx
Overage Cost for Receiving Faxes:
eFax Pro and Plus: .10 / page
Overage Cost for Sending Faxes:
eFax Pro and Plus: .15 / page
Hidden Costs: If you choose a toll-free fax number then the cost to receive faxes is .20 per page.
Corporate Plans: Yes
Ease Of Use
You can be up and running in under five minutes via the online portal and nearly as fast if you download and setup the desktop software: eFax Messenger.
Both are very easy to setup and use. Creating a unique cover page is slightly trickier and needed a good hunt straight through the online documentation nevertheless there are abundance of pre-prepared cover pages already available which can be used as templates. Fax traffic tracking is plainly managed via the online logs and faxes can even be resent from the sent log.
Customer Support
There have been reports of bad buyer service from eFax. However, our experience of them has been positively good. The live chat was helpful and the telephone sustain was good. In both cases the techs. Answered all our questions.
The online documentation and Faq sections are informative and reasonably expansive. It would be best to see some tutorials or webinars but that is more a 'nice to have' rather than a major omission.
Even the cancellation process - via a toll-free call - was pleasant and the operator offered us an additional 2 months free service if we stayed with them.
Conclusion
eFax offers an excellent service. The coverage is second-to-none with more locations covered than any other stock currently reviewed. The interface is uncomplicated and easy to use from the start. The option to have multiple fax numbers and emails on a single list is also great. But eFax costs the most and gives the fewest included pages.
It is a shame that the largest victualer in the internet faxing arena could not offer more inspiring pricing for their clients. That being said if you want to use the excellent service that has the most coverage and largest buyer base then eFax is for you.
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